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Page: How to ask for Support
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16 How to ask for Support
Ani edited this page 2026-02-01 05:30:29 +01:00
Table of Contents

Welcome to RPCS3, the world's first open-source PlayStation 3 emulator.

Before starting your support request:

  1. Read the Quickstart Guide. In this guide you will be able to:
  2. Ensure that you're using the latest official RPCS3 build. No support is provided for custom, outdated or unofficial RPCS3 builds.
  3. Ensure that your GPU drivers are up-to-date.
  4. Pack up your log file.
    • Use a compressing tool such as 7-Zip to compress the RPCS3.log file to a .7z file after closing the emulator.
      • On Windows it will be in the log folder inside your RPCS3 folder.
      • On Linux (yes, that includes SteamOS) it will be in ~/.cache/rpcs3/.
      • On macOS it will be in ~/Library/Caches/rpcs3/.
⚠️ Do NOT send us copy pasted text or screenshots from the emulator's log window ⚠️
⚠️ Do NOT send us screenshots from Fatal Errors that contain a link to this guide ⚠️

Doing these will grant you a warning
We need the full log file as described in this guide

Submitting your support request:

Choose one of the following places to ask for support at:

  • On Discord:
    • Go to the #help channel on our Discord Server and start writing a message describing your issue.
    • Include the compressed log you obtained on the previous step, as well as any screenshots in the case of visual issues.
  • On Forums:
    • Go to the Support section of our forums and start a new thread describing your issue.
    • Upload the compressed log you obtained on the previous step as an attachment, as well as any screenshots in the case of visual issues.